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Frequently Asked Questions

Below is a list of answers to Frequently Asked Questions about most of the services. If your question isn’t answered in any of the below, please feel free to contact us and we’ll be happy to help with your query.

As of the 21st May 2010, if you decide to place your property on the market for sale or rent in the UK you will need to purchase an EPC. This includes both residential and commercial properties. Since April 2018 it is also a legal requirement for the EPC rating to be a minimium of an ‘E’ rating in order for that property to be let to a tenant.

When you are selling or renting your property, you, as the seller or landlord must provide the EPC. The certificate should be given to the prospective buyer or tenant prior to entering into a sale or lease agreement.

With a new build it is the responsibility of the person carrying out the work. They must provide the owner with the certificate and inform the Building Control Officer or Approved Inspector that this has been completed within the specified time.

The owner/ landlord will have to pay for this survey and we offer extremely competitive prices.

The survey is designed to be a non-invasive visual inspection and all information is to be gathered whilst on site. If there are any measures that cannot be seen i.e. cavity wall insulation, we will require the associated documentation to include this within our certificate.

As long as you have already ordered and paid for an EPC then you are permitted to put your property on the market or advertise it for renting purposes. We will make sure you receive confirmation of your order immediately after booking the EPC.

You can easily place your order for the EPC via this website by clicking here.

Should you have any questions or would rather place an order over the telephone you can call our team on 0800 048 7474. Our opening times are Monday – Friday 9am – 6pm and Saturday 10am to 2pm.

Place Order Online

Please select the services required and place order online 24/7. Our services can be ordered individually or as a combined Bundle Package. Prefer to place order over the phone? please call us FREE at 0800 048 7474.

Assessment Survey Booked

Once you placed order online, our customer support team will get in touch with you to arrange a suitable date and time to carry out the assessment survey for each service ordered, according to your suitability.

Certificates Issued

Certificates will be issued digitally for each service ordered and sent to you by email, within 48 hours of Assessor’s visit. Being an online customer, you will also be able to download your certificates from your online account with us.

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